Embracing Change

At Earnest Machine, we embrace change. We not only welcome it, but we seek it out. If you have been following our distribution performance metrics over the past few months, it was easy to see we needed to do exactly that. Embrace some change. Hug the cactus on many occasions and improve our distribution performance.

Progress Update

Over the past few months, Earnest Machine has been working hard to solve the issues which have disrupted the stringent goals we’ve set for not only ourselves but the company as well. In November, we started to see the benefits of our hard work with improvements in two of our four metrics, Parts Accuracy and On-Time Delivery.

While some companies may have been pleased with the scores we had for October, Earnest Machine was not. We simply aren't achieving the goals we've set for ourselves, and this is disappointing to see because this means we've provided some of our customers with an unsatisfactory experience. At Earnest, we are continually looking to see where improvements can be effectively implemented so that they can benefit our customers.

Earnest Machine realizes our metrics for the month of September fell short of multiple goals we've set for ourselves and the company. Our metrics simply aren't that great, but you can be assured our team is working hard to push them back to where they need to be. Especially our On-Time Delivery.

Embracing change can often, at times, be difficult. Last month we realized that we needed to make some changes in our day to day operations in order to improve our company metrics. That's why, this month, Earnest Machine is pleased to see our metrics on the rise since July.

Earnest Machine is committed to delivering our customers the right part, in the right quantity, on time, every time. In reviewing our metrics for July, we have identified some key areas where we are underperforming to accomplish our goals. 

Part Accuracy: Our Part Accuracy metric fell from 99.95% (above goal) in June to 99.82%, and we issued a corrective action to identify the root cause of this and to seek out a resolution. 

We’re pleased to share our Part Accuracy metric improved in the month of June! As our customers are aware, we set high goals for our Distribution Performance. In May, our Part Accuracy was 99.79% and in June, we were able to raise it to 99.96%, beating our goal of 99.95%! Back in May, we identified the root cause of the issue, which allowed us to apply effective corrective action.

Earnest Machine's Order Entry metric has been maintaining a slow steady improvement since March. We will continue to monitor to ensure the upward trend continues. Our Quantity Accuracy metric slipped just below goal while we hit a few bumps in the road regarding Part Accuracy for the month of May. An internal corrective action will be issued to identify the root cause and course of correction. 

Twenty seven service guarantees were issued in May for a total of $1350.00.