Customer Service

Earnest Machine is pleased to announce we have passed this year’s ISO surveillance audit with no findings or concerns. To maintain ISO certification a company is subject to a three year rotation of audits beginning with a reassessment followed by surveillance audits the following two years.

Earnest Machine first achieved ISO certification over 20 years ago in order to meet a customer’s requirement. Since that time, Earnest has continued to pursue ISO and incorporate it into company culture.

October Performance Report

Earnest Machine continues to finish above goal in Parts Accuracy in October. Order Entry, Quantity Accuracy, and On-Time Delivery are in the red, however there is improvement in On-Time Delivery up 1.29% from September. While the percentage decrease is small regarding Quantity Accuracy, we continue to look for methods of improvement as we realize each customer is important and satisfaction is key.

We issued 15 service guarantees for the month of October totaling in $750 in credits.

It’s not too difficult to keep clients happy. You have their parts in stock and maintain a regular delivery schedule. All is well. But when an emergency situation occurs, a machine goes down and no replacement part is on site, every hour of downtime is costing them money. Not only are they counting on you to source the part for them, but they also needed it yesterday!