February Metrics

February Distribution Performance Report

Earnest Machine is pleased to see improvement in two of our four performance metrics, Parts Accuracy and Quantity Accuracy, in February. While there is still much work to be done to push our Order Entry and On-Time Delivery metric back towards our set goals, we are nonetheless excited to see this improvement. As always, our team is working hard to address the issues related to each of our performance metrics and we are committed to improving our systems so that we can continue to deliver the best customer experience possible. 

Part Accuracy: Our Part Accuracy improved by 0.06% and is coming in at 0.01% below goal.

Parts Accuracy

Individual DC scores: 
Austell – 99.87%
Indy – 100%
England – 100.00%
EMC – 100.00%

Quantity Accuracy: Our Quantity Accuracy improved by 0.13% and is in line with our set goal.

Quantity Accuracy

Individual DC scores: 
Austell – 99.96%
Indy – 99.91% 
England – 100.00%
EMC – 100.00%

Order Entry: Our Order Entry metric fell by 0.06% and is coming in at 0.11% below goal.

Order Entry

On-time Delivery: Our On-Time Delivery metric fell by 1.25% and is coming in at 6.44% below goal.

On-time Delivery

On-Time Delivery – 91.56%
Austell – 87.37%
Indy – 93.32%

Service Guarantees: Twenty-nine service guarantees were issued in February for a total of $1,450.00