September Performance Report

September Performance Report

Earnest Machine finished September above goal in Parts Accuracy and Quantity Accuracy, while sliding back into the red in Order Entry and On-time Delivery. We have issued a Corrective Action to look into a trend in errors in our Order Entry Process. The recent hurricanes that rolled into the south forced a shut down in our Atlanta distribution, impacting delivery schedules, this does not excuse a slip in those areas not affected by the storms.

We issued 9 service guarantees for the month of September. 

Part Accuracy score for the company as a whole was 99.96%.   
Individual DC scores: 
Austell – 99.97% – Above goal!  Nice work!
Indy – 99.95% – Right at goal! Good job!
England – 100.00% - Excellent!
EMC – 99.30% 

Quantity Accuracy score for the company as a whole was 99.96%. 
Individual DC scores: 
Austell – 99.94%  Right at goal!
Indy – 99.97%   Above goal!
England – 100.00%   Excellent!
EMC – 100.00%   Excellent!

Order Entry Accuracy score was 99.89%.  
 
Corrective Action issued.
On Time Delivery – 93.92% (1.85 decrease from August)
Austell – 93.09% - (1.54 decrease from August)
Indy – 94.75% - (2.15 decrease from August)

Claim Free Parcel Shipments – 99.99%.