September Performance Report
Earnest Machine finished September above goal in Parts Accuracy and Quantity Accuracy, while sliding back into the red in Order Entry and On-time Delivery. We have issued a Corrective Action to look into a trend in errors in our Order Entry Process. The recent hurricanes that rolled into the south forced a shut down in our Atlanta distribution, impacting delivery schedules, this does not excuse a slip in those areas not affected by the storms.
We issued 9 service guarantees for the month of September.
Part Accuracy score for the company as a whole was 99.96%.
Individual DC scores:
Austell – 99.97% – Above goal! Nice work!
Indy – 99.95% – Right at goal! Good job!
England – 100.00% - Excellent!
EMC – 99.30%
Quantity Accuracy score for the company as a whole was 99.96%.
Individual DC scores:
Austell – 99.94% Right at goal!
Indy – 99.97% Above goal!
England – 100.00% Excellent!
EMC – 100.00% Excellent!
Order Entry Accuracy score was 99.89%.
Corrective Action issued.
On Time Delivery – 93.92% (1.85 decrease from August)
Austell – 93.09% - (1.54 decrease from August)
Indy – 94.75% - (2.15 decrease from August)
Claim Free Parcel Shipments – 99.99%.