How did we help you in August.

Earnest service metrics for August show our order entry and order fulfillment team holding above goal in Parts Accuracy and Order Entry Accuracy. These measure how accurately we enter the orders and accurately pick the right parts at our distribution centers. 

We continued to see glitches in our Quantity Accuracy and are diligently working to rectify an identified issue in our count process. After 7 straight months of 100% on-time priority shipments, we had two priority air shipments that arrived late to a customer in August. At this early date we are still working to identify the exact cause as to the delay.

Due to these facts, we issued 11 serviced guarantees in August totaling $550 in credits to customers' accounts.