Two steps forward, one step back
After a bumpy January in regards to Service Metrics, the team started getting their groove back in February. We worked hard to address our .01% shortfall in Quantity Accuracy and made a .04% improvement in Order Entry Accuracy. With those two steps forward we took one step back with .07% drop in Part Accuracy. You can rest assured that is being addressed by our Quality Team as I type this report.
We issued 11 Service Guarantee claims totaling $550 in credits issued in February and are greeting March with a renewed energy and focus on detail.
