INTENTIONALLY AVAILABLE
Call us!
It seems today, good customer service is hard to find. Over the last decade, consumers have been pushed away from talking with knowledgeable people who actually care and routed instead into phone trees, outsourced service agents or just pushed away all together. I have yet to find an automated attendant who can understand my request the first time, or a system that doesn’t leave me pushing numerical options for minutes — to ultimately be placed on hold.
And why, after entering a sixteen-digit account number in an automated system, does the live customer service representative always ask for it again?
When did it become acceptable to follow a business model that puts the customer second?
At Earnest, we follow a different business model. We want to be the company that sets the bar for the rest. Simply put, we intentionally design a process centered on delivering the best customer service that you experience while conducting any kind of business.
While there are several ways to work with us, for the high level service, efficiency and accuracy you’ve come to expect, we are focused on keeping it simple:
- Call 1-800-EARNEST
- Log in to the webstore.
By Phone
When you call us you will be asked to press only one button to get routed to the right team to serve you. Our sales team is staffed at levels to get your call answered fast. In fact, only 14% of calls are placed on hold with an average hold time of 8 seconds, and we’re working every day to get that down to less than 5.
Our Sales Team is committed to Intentionally Better service — they are fastener experts who can help you identify the right product for the right application. For the best service experience, call Pam, Ray, Carl, Gary, Brianne, Judy, Mike, Dan, Diana, Chris, Chris, Lori or Lori (my keyboard didn’t get stuck — we have two of each!).
Online
The next best thing to calling us is to order from our expansive and easy-to-use webstore. We developed the store with a goal of being as easy to use as Amazon.com, and it is. Over the last year we have added dozens of features that customers have requested. The store is designed to provide our customers with the best experience possible. If we haven’t done that, please let me know.
We are continuing to invest in the Earnest experience and want to hear from you. Are there things we need to start doing? Stop doing? Are we not doing enough of something? Doing too much of something else? I want to know so we can continue to intentionally focus on creating the best experience for you.
Sincerely,
Kirk P. Zehnder
President/CEO
kpz@earnestmachine.com216-362-1100, ext. 105